Processing & Shipping
Orders (with the exception of custom/made to order pieces) will be dispatched within 1-3 business days of us receiving your order, if there are any delays or problems with your order we will let you know via email.
MADE TO ORDER/CUSTOM orders will be shipped as stated on the purchased listing, this can be anywhere up to a month from the date of purchase as we only fire our ceramics once a month.
All packages will be sent out from the UK with Royal Mail services, the price of shipping is dependent on weight and total price of the order.
Domestic orders under £20 will be sent Royal Mail First Class. (Untracked service)
Domestic orders between £20-£50 will be sent Royal Mail Signed for. (Untracked service)
Domestic orders over £50 will be sent Royal Mail Special Delivery by 1pm tracked
International orders under £20 will be sent Royal Mail International Standard (untracked service)
International orders over £20 will be sent Royal Mail International Tracked
If an untracked item does go missing we will still send you another for free or refund you the cost of the order.
Refunds & Returns
We are happy to replace or refund any lost or damaged item, just send us an email at firstname.lastname@example.org or use our contact form and we will do our best to make sure you get your purchase!
For UK orders if your order doesn't arrive 2 weeks after we mark it as shipped we will issue a free replacement (or full refund if for some reason we are unable to replace it).
For international orders (particularly outside of Europe) please be patient with your respective shipping providers, we have no control of the shipping after dispatch. Most international parcel should only take 7 days from when we mark it as shipped to reach their destination, however it can occasionally take 2 or even 3 weeks.
You can let us know if an international order is taking longer than expected but we will not send a replacement until 3 weeks have passed since the shipment date to give the package time to turn up.
If your item is damaged just send an email to email@example.com or use our contact form and we will send you a replacement for free, alternatively if we cannot give you replacement we may offer you a full refund.
There is no need to send the damaged item back to us in order to receive a replacement.