Frequently asked questions
How do I order a custom incense holder?
Please click here to order a custom incense holder!
When will my made to order item ship?
Made to order / custom orders will be shipped 2-6 weeks after purchase. Feel free to email and ask about our current lead times.
Some pieces on your website are sold out! Will you be restocking soon?
Restocks will usually be announced on our instagram @livanddom, email us if you would like to know the exact date of a restock.
- Do you have any extra stock that isn’t on the website?
Sorry! When something is marked as sold out that means we will have no more until the next update.
- Is there anywhere I can buy your products in person?
Sorry, at the moment we only sell our work through our online shop.
- Do you offer wholesale?
Unfortunately we currently do not accept wholesale orders, if you do contact us regarding wholesale we can add you to our waiting list and will contact you as soon we do!
Processing & Shipping
WE SHIP WORLDWIDE!
Orders will be dispatched within 1-4 business days of us receiving your order.
You will receive an email confirmation when your order has been dispatched.
If there are any significant delays or problems with your order we will let you know via email.
MADE TO ORDER/CUSTOM orders will be shipped 2-6 weeks after purchase. Feel free to email and ask about our current lead times.
All packages are sent from the UK with Royal Mail services, the price of shipping is dependent on weight and total price of the order.
Domestic orders under £20 will be sent Royal Mail First Class (Untracked service) 1-2 days.
Domestic orders between £20-£50 will be sent Royal Mail First Class Signed for (Untracked service with delivery confirmation) 1-2 days.
Domestic orders over £50 will be sent Royal Mail Special Delivery by 1pm tracked - Next day delivery.
All international orders £20 or under will be sent Royal Mail International Standard (Untracked service) - 7 working days delivery aim
All international orders over £20 will be sent Royal Mail International Tracked - 7 working days delivery aim
Some orders with prints in may be sent in two shipments. So don’t panic if you receive only part of your order first!
If an untracked item does go missing we will still send you another for free or refund you the cost of the order.
Refunds & Returns
We are happy to replace or refund any lost or damaged item, just send us an email at email@example.com or use our contact form and we will do our best to make sure you get your purchase!
For international orders (particularly outside of Europe) please be patient with your respective shipping providers, we have no control of the shipping after dispatch. Most international parcel should only take 7 days from when you receive shipping confirmation to reach their destination, however it can occasionally take 2 or even 3 weeks.
You can let us know if an international order is taking longer than expected but we will not send a replacement/ issue refunds until 3 weeks have passed since the shipment date to give the package time to arrive.
If your item is damaged just send an email to firstname.lastname@example.org and we will send you a replacement for free.
If your item gets lost due to an incorrect address being entered at checkout we may ask that you pay for redelivery.
There is no need to send the damaged item back to us in order to receive a replacement.